Hello confidence. Hello happy clients
For everyone in veterinary practice who knows it's not usually the work bit that's hard.
Find it hard to leave work at work?
Usually it's not your decision that niggles, it's how the conversation felt. The good news? That part is fixable.
Services
You don't have to wait
There are three ways in.
Sub [Examine]
Stop dreading money conversations
Help clients see value and build your confidence with our new 8 week group programme, Worth It
Sub [Equip]
See inside your client conversations
Hear your conversations the way your clients do, with InsideCall & InsideConsult.
Sub [Embed]
Become the communicator you want to be
Get personal support, focused on exactly what matters most to you, with 1:1 mentoring.
Sub [Worth It' group programme]
Make money talk feel good to you and your clients
This is for you if any of these resonate:
You're already braced for a negative reaction before you've uttered a word
You struggle to help clients see the value of things like dentals or buying medicines from you.
You bristle when clients push back on prices and you don't know what to say
Trusted by
How it works
Worth It is our new small group, 8 week programme built to change how money conversations feel for you and your clients.
Each week you'll join a live 45-60 minute group session exploring a different aspect of value and cost conversations - from the psychology of why they feel hard, to practical frameworks for handling pushback, and embedding new communication habits that stick. Sessions are recorded if you can't make it live.
Between sessions you'll have access to optional short videos, worksheets and tools to help in your clinic, as well as a WhatsApp community to keep the learning moving.
The focus throughout is behaviour change, not just information - so by the end, things will feel different, not just sound different.
Each week you'll join a live 45-60 minute group session exploring a different aspect of value and cost conversations - from the psychology of why they feel hard, to practical frameworks for handling pushback, and embedding new communication habits that stick. Sessions are recorded if you can't make it live.
Between sessions you'll have access to optional short videos, worksheets and tools to help in your clinic, as well as a WhatsApp community to keep the learning moving.
The focus throughout is behaviour change, not just information - so by the end, things will feel different, not just sound different.
How long it takes
8 live weekly sessions (45–60 minutes each), recorded if you can't make it live
Optional short videos
Worksheets and practical tools to use in your clinic
WhatsApp community for peer support between sessions
Certificate of completion
12 hours CPD
What you'll need to do
Not as much as you might think. Each week you'll join the group call, complete a short implementation task in your clinic and have access to other optional resources to help you.
Most weeks that's 90 minutes in total and everything is designed to fit around a busy working week.
Most weeks that's 90 minutes in total and everything is designed to fit around a busy working week.
What you get
Worth It works best when you're ready to commit to the full 8 weeks and open to trying things differently.
It's probably not right for you if:
It's probably not right for you if:
8 live weekly sessions (45–60 minutes each), recorded if you can't make it live
Optional short videos
Worksheets and practical tools to use in your clinic
Sub [InsideCall & InsideConsult]
Hear things the way your clients do
This is for you if any of these resonate:
Some conversations go well and others don't, but you can't put your finger on why
You want to improve but don't have anyone to give you honest, specific feedback
When you're focused on the client and the patient, you can't pick the conversation apart
How it works
Client conversations are sensitive. We take that seriously, and we've made the process as straightforward and secure as possible.
The key difference is that InsideConsult analyses recorded consultations, whereas InsideCall analyses incoming client calls. Both follow a similar process: you upload recordings to our secure SharePoint - we can set this up for you, or you can use your practice's - we analyse them using our behavioural science frameworks, and you receive a personalised coaching report.
Both are available as 3 or 6 month programmes, with a fresh report delivered each month.Small, manageable tweaks that build on each other - month after month.
The key difference is that InsideConsult analyses recorded consultations, whereas InsideCall analyses incoming client calls. Both follow a similar process: you upload recordings to our secure SharePoint - we can set this up for you, or you can use your practice's - we analyse them using our behavioural science frameworks, and you receive a personalised coaching report.
Both are available as 3 or 6 month programmes, with a fresh report delivered each month.Small, manageable tweaks that build on each other - month after month.
What you get
Each report is written specifically for you - not a generic checklist, but a detailed, behaviour-focused analysis of your real conversations.
We get specific. We don't say "try to connect with clients more" — instead we make it actionable: "use their name at the start and end of the conversation."
Every report celebrates what's working as well as identifying what to tweak, so you feel motivated and can see yourself improving month on month.
We get specific. We don't say "try to connect with clients more" — instead we make it actionable: "use their name at the start and end of the conversation."
Every report celebrates what's working as well as identifying what to tweak, so you feel motivated and can see yourself improving month on month.
What's involved
Before you start, you'll need to make sure you have consent in place from clients whose conversations will be recorded. We can help you think through what needs sorting.Recordings are stored securely on Microsoft SharePoint and never shared with third parties. We have a clear retention policy to ensure recordings are deleted appropriately once they're no longer needed.
Who this isn't for
best when you're genuinely committed to making small, incremental changes over time.
They're probably not right for you if:
They're probably not right for you if:
You're looking for a one-off snapshot rather than ongoing development
You're not in a position to record client conversations consistently
You want immediate results rather than gradual, sustainable improvement
Sub [1:1 mentoring]
Focused entirely on you
This is for you if any of these resonate:
You've tried some CPD, but want something more personalised
You've got some specific communication challenges you want to focus on
You find working in a group difficult, and prefer one-on-one focus
How it works
1:1 mentoring usually runs over 12 weeks, with 6 fortnightly sessions of an hour each, all delivered remotely.
Before your first session you'll complete a short questionnaire to help us understand your goals and where you want to focus. Your first session is a planning session - we use it to help you map out exactly what you want to work on and how.
From there, each session is built around you - your real conversations, your specific challenges, and the communication skills you want to build. Your final session looks back at your progress and helps you plan what comes next.
Before your first session you'll complete a short questionnaire to help us understand your goals and where you want to focus. Your first session is a planning session - we use it to help you map out exactly what you want to work on and how.
From there, each session is built around you - your real conversations, your specific challenges, and the communication skills you want to build. Your final session looks back at your progress and helps you plan what comes next.
What you get
Six one-to-one sessions focused entirely on you and the communication challenges that matter most to you.
As your mentoring progresses, you'll receive any relevant tools, frameworks and worksheets to support what you're working on - all drawn from the full InsideMinds resource bank.
And of course you get to build confidence, improve your communication, and build a better sense of how to handle the moments that used to catch you off guard.
As your mentoring progresses, you'll receive any relevant tools, frameworks and worksheets to support what you're working on - all drawn from the full InsideMinds resource bank.
And of course you get to build confidence, improve your communication, and build a better sense of how to handle the moments that used to catch you off guard.
What you'll need to do
You'll complete a short questionnaire before your first session and another at the end. Beyond that, the main thing we ask is that you come to each session open, engaged and ready to try things out.
Who this isn't for
1:1 mentoring works best when you're ready to invest in yourself and committed to making change.
It's probably not right for you if:
It's probably not right for you if:
You're looking for a one-off snapshot rather than ongoing development
You're not in a position to record client conversations consistently
You want immediate results rather than gradual, sustainable improvement
“There is lots of useful information to help colleagues reduce their daily work 'stress', and help improve better patient care with better client acceptance of recommendations.”
Veterinary practice
owner
Veterinary practice
owner
“As the owner of a practice with 23 employees, our team struggled with challenges like promoting health plans and understanding client perspectives. InsideMinds helped us communicate information better to empower ethical decisions for pets.”
Diane Storer
Owner, Cockburn Vets
Diane Storer
Owner, Cockburn Vets
“As co-owner of a veterinary hospital, InsideMinds helped me learn practical solutions and consumer psychology techniques which made dealing with daily challenges easier.”
Cliff Maw
Director, Bicester Vets
Cliff Maw
Director, Bicester Vets
Want to equip your team with behavioural science superpowers?
Our workshops and training programs are specifically crafted to provide veterinary professionals with the knowledge and skills necessary for success.
Got questions?
Find answers to frequently asked questions about our services, processes, and expected outcomes.
Does this count as CPD?
Will I get a CPD certificate?
Can my practice be invoiced so I can use my CPD budget?
What if I'm not sure what I need?
Will this actually change anything?
Impossible conversations? Nah they're not
You just need the right tools and support from someone who gets it.
